Are your Installers being sent out on an install only to be 'ambushed' by an already hostile customer? Has he been briefed on an problems and history with that customer prior to job site arrival? Is his truck loaded with a complete job and if not, has the client been informed.

Each round table group will offer suggestions to discuss sub-topics within the main theme of closet installation and scheduling. The group decides which sub-topics within the theme get discussed first and proceed to brainstorm that aspects, moving to the next, etc. The Facilitator keeps things moving and private side conversations are discouraged to keep the group on track. Highlights will be recorded and after the Summit, outlines from all groups will be published on the CIA website.